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Nuno Felting : Policies



Payment: We welcome payment by PayPal, VISA, MasterCard, Discovery, and American Express. Our order form is secure so you can be comfortable ordering online. California State residents will be charged sales tax.

Processing Time: We make every effort to mail your order out within 1 business day. However, there are times when it may take up to 3 business days. We do our best to keep you informed of the status of your order.

Shipping: All orders will be shipped via United States Postal Service (USPS).

International Shipping: Please Note: (1) Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer's responsibility. (2) Please check with your country's customs office to determine what these additional costs will be prior to buying. (3) These charges are normally collected by the delivering freight (shipping) company or when you pick the item up. Please contact us for additional shipping options.

Returns: We want you to be happy with your purchase. If you are not happy with your purchase, please contact us and let us know. We do not accept returns without authorization. We will accept returned items as long as they are in original condition. Returns should be insured and shipped with tracking and must be mailed via the United States Postal Service (USPS).

Backorders: We strive to have all supplies on our web site in stock. If an item is on backorder, you can choose to be notified via email when the item is available. If you have any questions about a backordered item, please ask.

Privacy: We respect your privacy. Information collected or submitted on nunofelting.com will not be shared, will be used to process your order, and will, if you request, be used to send you newsletters.

Open Door: If you ever have any questions, please ask.

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